![]() ![]() I put the iPad (Air) into recovery mode and got it connected to the Windows machine. Now at that point, I thought I was good to go with the proper driver files installed on my Windows machine. It installs well over the 2016 version without compromising the driver files. From that install, it is possible to upgrade to the latest iTunes, so you would install the latest version for August 15, 2021, which is version 12.10.11. Finally, the iTunes 12.4.3 64bit from Aug 1, 2016, is the release that installs the driver files. I tested iTunes 12.10.11 64bit version from Dec 7, 2020, as explained, followed by iTunes from Mar 25, 2019. ![]() I thought I would look for the actual version of iTunes that would install the driver files. I found one website that would provide the driver files by themselves so they can be dropped in the file system. Most of the support ask to re-install iTunes, unfortunately, you have to remember that NOT ALL versions of iTunes are equal (this comment is directed to the support teams at Apple and Microsoft!). There is very little online about this issue and how to solve it properly. It means that when you put the iPad in restoration mode, Windows does not detect it when you connect it to the computer over USB-C. So basically if you have a new Windows computer with the latest iTunes 12.10.11 from Dec 7.2020 you do not get the driver files. The only way to have them installed is by installing an older version of iTunes(see below why). I have noticed the latest versions of iTunes (12.10.11) do NOT install the Mobile Device Support Driver files. I decided to do the restoration with a Dell laptop running Windows 10 Home edition (Version: 2004, OS build: 19041.985, Experience: Windows Feature Experience Pack 120.2212.2020.0)įirst of all, there is a major problem with the iTunes installer on Windows. I cannot connect and restore my iPad Air. I have a MacBook Pro that does not run the latest OSX. I did not have the password set during the original install, so the iPad Air got in a locked state. I spent about 4 hours figuring out the steps below to get my iPad Air restored shortly after purchase. I put a series of best practices to restore the iPad Air below after the long paragraph description. ![]()
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